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How do I get in touch with Avianca?

Avianca Airlines is a flag carrier airline that is not just known for offering its travellers the best services but is popular for resolving queries regarding reservations and airline policies. So, travelers planning a trip with Avianca Airlines and finding details on how do I get in touch with Avianca can check the contact details shared and reach out to the Avianca Airlines live agent in time. 

You can contact and speak to Avianca Airlines customer service via phone number +1 800 722 8222 (USA, Canada) or 1-802-341-3416 for best Offers.

Avianca Airlines Representative

For travelers finding contact information for Avianca Airlines customer service, here are the contact details that would help them contact the representative and manage their reservations in time. 

  1. a) Seek assistance via call

The traveler can resolve their queries regarding Avianca Airlines reservations by reaching out to the live agent using the local contact number. To help travellers, here are the instructions one can follow:

  • On the Contact page, the traveler can find the local contact number for Avianca Airlines booking. 
  • Now, the traveler can dial the same and contact the live agent. 
  • Further, they can seek all the required information to plan and manage their Avianca Airlines tickets. 

If the traveller fails to reach out to the Avianca Airlines representative, then the traveler can opt for the alternative contact option shared below and reach out to the customer service in time. 

  1. b) WhatsApp chat service

For any reason, if the Avianca Airline representative is not available for assistance, then travellers can opt for the WhatsApp chat service. And to help one access this service, here are the steps that one can follow and manage their reservations. 

  • To access the WhatsApp service, visit the contact page of Avianca Airlines.
  • Here, the traveler can scan the code and access the WhatsApp chat of Avianca Airlines.
  • Now, the traveller can post in their queries to wait for a moment.
  • Then, the airline representative will answer the queries of the travellers.
  • If needed, the traveler can post in their queries again and manage their Avianca Airlines booking accordingly.

Thus, these are the few contact options offered by Avianca Airlines to help travellers resolve their queries. If the traveler still has queries on how do I get in touch with Avianca, they can visit the airline website and find all the contact details to contact the airline representative. 

So, now as travellers are aware of the options to get in touch with Avianca Airline representative, they can seek all the needed information to plan out their trip and avoid issues at travel time. 

How do I talk to someone at Avianca?

If you have any queries, you can talk to someone at Avianca anytime. There are several ways to reach out to Avianca customer service here; you can check out all of them for your reference.

Different ways to contact Avianca representative 

Phone call

You can call on the customer care number +1 800 722 8222 (USA, Canada) or 1-802-341-3416 of the airline to get in touch with Avianca Airlines for immediate assistance.

Press 1, to know about flight

Press 2, to know reservations

Press 3, for baggage information

Press 9, to speak with someone at Avianca

Chat support  

You can also chat with the airline to get help on your queries in real-time. There are two further options to chat with the airline; you can either use the web chat option or the WhatsApp option to connect with the airline via chat. Both the links are available on the customer support page at the bottom right.

Email support 

You can either send a direct email to the airline or use the form available to share your email. Using email support, you can share feedback, complaint, compliment, etc., with the airline anytime.

Social Media

The airline has various social media networks like Facebook, Twitter, Instagram, etc. You can follow the airline there to share direct messages with the airline.

Frequently Asked Questions

Does Avianca charge for baggage?

No, Avianca Airlines does not charge for any standard baggage. The airline allows you to carry one or two pieces of checked baggage as a standard allowance based on your route and cabin class. You can carry one standard piece of carry-on and one personal item into the cabin for free.

However, the airline does charge some amount if you carry some extra baggage. It depends on your route, weight of the additional baggage, etc. You can check the fee for extra baggage by visiting the airline's official website, or you can also speak to the customer support team of the airline.

How much can my carry-on weight Avianca?

If you fly with Avianca, the carry-on weight must be 22 pounds. Avianca passengers have permission for one carry-on bag, one personal item. The weight of carry-on baggage should not be more than 22 pounds, that is 10kg, and the external dimension, height + length + width, should not be more than 115 centimetres, equal to 45 inches.

How much does Avianca charge to cancel a flight?

As per the cancellation policy of Avianca Airlines, if you cancel a flight within 24 hours of booking, there will be no cancellation fee applied. If you cancel the flight after 24 hours, you will have to bear the cancellation fee of around $ 600.Besides, the cancellation fee also depends on the fare type, route, cancellation time, destination, etc. You can directly speak to the airline about the exact cancellation fee in your case. 

How much does it cost to change a flight date with Avianca?

As per the flight change policy of the airline, if you change the flight within a day or 24 hours of ticket purchase, and your booking day is after seven days, you can make the changes free of cost without paying any change fee. 

However, after 24 hours, if you wish to change the flight date on the same day, you have to bear the change fee of around $ 25- $ 150, depending on your original itinerary price. You can make the changes online and offline by calling the airline's contact center.

How much refund will I get if I cancel my flight ticket in Avianca?

The refund amount depends on cancellation time, route, fare type, etc. You get a 100 % refund if you cancel the flight within 24 hours of booking and your departure date is seven days away or more. In this case, no matter what ticket type you carry, you are eligible for a full refund.

However, if you fail to cancel a flight within the approved time, the refund depends on the fare type. If you have a refundable ticket, you get a refund after deducting a cancellation fee. In contrast, for a non-refundable ticket, you don't get any refund except the administration fee and charges.

How long does a refund take from Avianca?

After submitting the refund request to the airlines, it takes 7-30 days to process your refund. The refund time depends on your original mode of payment; if you pay for the ticket using a credit card or debit card, it takes 7-10 days to refund the amount. However, if you pay the ticket using cash or cheque, it takes around 30 days.
It is also up to the bank and credit card company policies; the time can vary. To get the refund, all you can do on your side is to request the refund within a given period and in the correct manner. Refer to the correct way of applying for a refund if you have no idea.

Follow the procedure below to apply for a refund correctly

  • Go to the website of the airlines and log in to your account
  • Visit the manage booking section directly if you don't have an account
  • From there you can access your booking details
  • Select the booking which you want to cancel and click on the cancel/change reservation option
  • Now follow the onscreen instructions and complete the process
  • Now it's time to apply for cancellation; for that, go to the request refund page
  • There enter the booking code, ticket payment mode, reason for the refund, and last name, click continue
  • After you submit the refund request, wait for at least 7-15 days to get the refund

The Avianca team verifies the details and processes the refund soon. You can speak to the Avianca customer support team if the refund takes longer than expected. 

Some Related Links

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What is Avianca refund policy?

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